Electrical moped startup Revel returns to New York with helmet selfie, different in-app security options – TechCrunch
Shared electrical moped startup Revel has resumed operations in New York Metropolis a month after shutting down its service following a number of deaths. The startup’s blue mopeds that had turn out to be a well-recognized sight in New York Metropolis are again, however with quite a few new protocols and options geared toward boosting security and assuaging metropolis officers.
Revel voluntarily shut down its service in New York Metropolis on July 28. Revel restarted its 3,000-strong fleet of mopeds in 4 boroughs (Brooklyn, the Bronx, Manhattan and Queens) after town of New York authorized its relaunch plan. Revel, which was based in March 2018 by Frank Reig and Paul Suhey, is leaning closely on its app to enhance security, together with coaching movies and checks, a helmet selfie function that requires photographic proof the consumer is sporting a helmet and a group reporting software.
Revel stated it partnered with behavioral science consultants at The Behavioral Insights Crew to develop a brand new necessary in-app security coaching designed to enhance customers’ information of security measures and compliance with these practices. The corporate will now require all Revel customers, together with long-time customers of the service, to take a 21-question security coaching quiz and watch an educational video earlier than they’ll begin their first trip. The coaching covers guidelines of the street, correct pre-ride protocol in addition to prohibited actions and penalties of violating the principles.
Revel is increasing this coaching function to different markets the place it operates, together with Austin, Oakland and Washington, DC. Customers in these markets outdoors of NYC could have till September 1 to finish the coaching. Riders in Miami may also should take the coaching as soon as COVID-19-related shut downs are lifted and the service resumes.
The corporate, which raised $27.6 million in a Collection A spherical introduced final fall, has added a helmet selfie function which riders should use earlier than starting their rental. If a passenger is indicated, they may also be required to take a selfie. The helmet case unlocks when the consumer selects “begin trip,” however the energy to the moped gained’t come on till the selfie has been submitted.
Revel can also be rolling out a function that any New Yorker can use, with or with out a firm account. Beginning Thursday, Revel stated anybody can open the Revel app and report dangerous conduct of riders within the metropolis. Revel stated it additionally has restricted hours of operations for 60 days and can shut down between midnight and 5 a.m. and has beefed up its suspension insurance policies and added extra free classes, which anybody with an account can guide by way of the app or web site.