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warranty

After-sales service at hotebike shop

If confirmed to be a quality issue,will follow the methods as below:

1. electric bike battery:
1-12 months: repair or send a new one;12 months after sales, pay 80% send a new one.

2. electric bike motor:
1-12 months: send a new one; 12 months after sales, pay 80% send a new one.

3. electric bike controller:

1-12months, send a new one; 12 months after sales, pay 80% send a new one.

4. electric bike LCD display:

1-12 months, send a new one; 12 months after sales, pay 80% send a new one.

5. electric bike charger: 

1-12 months, send a new one; 12 months after sales, pay 80% send a new one.

6. electric bike frame: 

1-12 months, send a new one; 12 months after sales, pay 80% send a new one.

7. normal abrasion in use of the frame and tires are not covered in the warranty.

 

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